Increasing Service Quality at a Nationwide Restaurant Chain Essay

Increasing Service Quality at a Nationwide Restaurant Chain - Essay Example Simply put, quality of service is the customers’ expectation and evaluation of the level of ease and comfort he is supposed to have while enjoying or operating the products or services of the providing organization. For example, if a restaurant chain is classified as having a four or five star rating, not only would it have a there would be a certain level of proficiency expected in the provision of these services as well. In fact, when we enter a five star restaurant we expect a certain ambience and care and support that emanates from the reception area and goes right through the whole establishment. Empathy, reliability, responsiveness and assurance of the expected level of service are what gives the restaurant its rating and the customer’s perception of the actual services provided gives the satisfaction level of these benefits. Elements of Service Quality There can be many elements of service quality, but they all boil down to the five most important ones which are as under: a. Reliability: This is the ability of the service provider to provide what was promised, in an accurate and dependable manner. b. Assurance: This is the ability of the service provider to convey trust and confidence that what is desired will be carried out. It also reflects the knowledge and courtesy of the service provider while dealing with customer requests or complaints. c. Tangibility: This refers to the physical facilities and equipment at the hotel. Everything from the working style to the dress of the employees should send the message of a caring and responsive attitude to customer needs

Profile of Coca Cola Ghana Essay Example for Free

Profile of Coca Cola Ghana Essay The Coca Cola Bottling Company was first established in 1886 by Dr. John Styth Pemberton in the United States of America (Atlanta) and has since been enjoyed in over 200 countries worldwide including Ghana who started its operations in 1995. The company believes that to be successful in the changing world we need to continue to thrive as a business over the next twenty years and beyond, we must get ready for tomorrow today thats what our 2020 vision is all about. Our Mission To refresh the world To inspire moments of optimism and happiness To create value and make a difference Our vision We serve as the frame work for our roadmap and guide every aspect of our business by describing what we need to accomplish in order to continue achieving sustainable, quality growth. People: be a great place to work where people are inspired to be the best they can be. Portfolio: Bring to the world a portfolio of quality beverage brands that anticipate and satisfy peoples desires and needs. Partners: Nurture a winning network of customers and suppliers, together we create mutual and enduring values. Planet: be a responsible citizen that makes a difference by helping build and support sustainable communities. Profit: Maximize long-term return to shareholders while being mindful of our overall responsibilities Productivity: Be a highly effective, lean and fast-moving organization. OBJECTIVES Increase sales by 100% by the end of 1st year. To be able to cover the whole country by the end of 2nd year. in non alcoholic beverage in future.

Depression: The Deadly Illness Essay -- Depression Mental Health

Imagine the feeling of emptiness in life, and the feeling of nothing matters anymore. Countless people feel this way every day. A 21- year- old male felt this way and wondered if there was ever â€Å"victory over depression† (â€Å"Depression Stories† 1). At the beginning of his story, he talks about spending four years attempting to find joy. He felt like happiness was hiding from him, and as long as he kept searching it would keep on hiding. As quoted, â€Å"Like a tiger trying to catch his tail, I felt my search was not going to end well† (â€Å"Depression Stories† 1). Pleasure was what he was pursuing. His lifestyle completely changed, and he had only one rule. As quoted, â€Å"If it brought me pleasure, go for it; if it was not pleasurable, forget it† (â€Å"Depression Stories†). Eventually, he came to a place where he had an empty, meaningless life. Finally, he came to the conclusion about joy not being able to be obtained. H e eventually was drained because his realization of lasting happiness not being possible brought him despair. His desire of his life became fainter while the monster, misery, had grown larger. As said, â€Å"Depression starts out seemingly harmless; a feeling of discontent -- a sense that something was lacking† (â€Å"Depression Stories†). Depression eventually became stronger, and it took on some dangerous qualities. He was not aware of where he was going, but the deeper depression took him the more dangerous it became. Death was the only way he felt he could get out because he was way in over his head. As quoted, â€Å"It’s like the Venus flytrap plant that draws the insect into its lethal caress. The poor insect goes willingly, unaware that the plant is more than it appears to be† (â€Å"Depression Stories†). He compares the Venus ... ...., n.d. Web. 7 Dec 2010. "Antidepressants: What You Need to Know About Depression Medicines." HelpGuide.org. N.p., n.d. Web. 7 Dec 2010. "Depression ." NIMH. N.p., n.d. Web. 6 Dec 2010. "Depression Stories - Is victory possible?." Life Challenges. N.p., n.d. Web. 7 Dec 2010. "Depression Treatment: Therapy. Medication, and Lifestyle Changes that Can Help." HelpGuide.org. N.p., n.d. Web. 7 Dec 2010. "Depression: Treatment With Electroconvulsive Therapy." FamilyDoctor.org. American Academy of Family Physicians, May 2010. Web. 7 Dec 2010. "Psychotherapy for Depression." The Cleveland Clinic Foundation, 1995. Web. 7 Dec 2010. "St. John's Wort and Depression." National Center for Complementary and Alternative Medicine. N.p., n.d. Web. 7 Dec 2010. "Understanding Depression: Signs, Symptoms, Causes, and Help." HelpGuide.org. N.p., n.d. Web. 7 Dec 2010.

The Links Between Child Abuse and Psychological, Emotional, Behavioral,

Abuse of children has become a major social problem and a main cause of many people's suffering and personal problems. Neglect, physical abuse, and sexual abuse have an immediate and long-term effects on a child's development. The long-term effects of abuse and neglect of a child can be seen in psychiatric disorders, increased rates of substance abuse, and relationship difficulties. Child abuse and neglect is a huge problem. Parents who abuse are people who have been abused and neglected themselves as children(Long Term Consequences). There are links between neglect and abuse and later psychological, emotional, behavioral, and interpersonal disorders. The basis for this linkage is the impact that abuse and neglect have on brain development. Researchers have found important links between interpersonal experiences and neurobiological development. Children who have been sexually abused are at significant risk of developing anxiety disorders (2.0 times the average), major depressive disorders (3.4 times average), alcohol abuse (2.5 times average), drug abuse (3.8 times average), and anti-social behavior (4.3 times average)(Crouch). Generally the left hemisphere of the brain is the site of language, motor activity on the right side of the body, and logical thought based on language. The right hemisphere of the brain is responsible for motor activity on the left side of the body, context perceptions, and holistic perception. The orbito-frontal cortex (the part of the brain directly behind the eyes) is responsible for integrating emotional responses generated in the limbic system with higher cognitive functions, such as planning and language, in the cerebral cortex's prefrontal lobes(Culp). The left orbito-frontal cortex is responsible for memory creation while the right orbito-frontal cortex is responsible for memory retrieval. Healthy functioning requires an integrated right and left hemisphere. A substantial number of synaptic connections among brain cells develop during the first year of life. An integrated brain requires connections between the hemispheres by the corpus callosum. Abused and neglected children have smaller corpus callosum than non-abused children. Abused and neglected children have poorly integrated cerebral hemispheres. This poor integration of hemispheres and underdevelopment of the orbitofrontal cortex is the basis for such symptoms as... ...ren. Criminal Justice and Behavior, 20(1), 49-65. Culp, R. E., Watkins, R. V., Lawrence, H., Letts, D., Kelly, D. J., & Rice, M. L. (1991). Maltreated children's language and speech development: Abused, neglected, and abused and neglected. First Language, 11(33), 377-389. Dong, M. (2004). The interrelatedness of multiple forms of childhood abuse, neglect, and household dysfunction. Child Abuse & Neglect, 28(7), 771-784. Greenfield, E. A. (2010). Child abuse as a life-course social determinant of adult health. Maturitas, 66(1), 51-55. Larkin, H. (2009). Adverse childhood experiences linked to health risk behaviors. Policy and Practice of Public Human Services, 67(3), 14-16. Sylvestre, A., & MÃ ©rette, C. (2010). Language delay in severely neglected children: A cumulative or specific effect of risk factors? Child Abuse & Neglect, 34(6), 414-428. Trickett, P. K., & McBride-Chang, C. (1995). The developmental impact of different forms of child abuse and neglect. Developmental Review 15, 311-337. Twardosz, S., & Lutzker, J. R. (2010). Child maltreatment and the developing brain: A review of neuroscience perspectives. Aggression and Violent Behavior, 15(1), 59-68.

NASW code of ethics Essay

I believe that the NASW code of ethics is an adequate starter guide for new social workers. It covers all of the basic ethical dilemmas that happen more often in the field of human services. I feel that a great deal of the code is common sense and it is helpful to see what is expected of you and you colleagues while on the job. The dilemma is a disagreement with a co-worker over how to approach one of my own client’s dilemma. Let’s say I went to the co-worker and asked their advice on how to handle a problem with a foster family. I felt the child was mistreated in their current foster home and needed to be placed somewhere else. My co-worker feels they should stay put for the time being and I feel they should be moved. There are not many options for this child because of the huge need for foster parents in the area and the child has already been moved around four times. According to Susan Schilssler Manning Ethical Leadership in Human Services: A Multi-Dimensional Appro ach (2003), it is the primary responsibility of a social worker to promote the well-being of clients and to make their interest primary, however the social services workers’ responsibility can be limited due to larger society or specific legal obligations. In this case the child is in danger and according to the code of ethics it is my job to protect the client and remove them from the home. There is a helpful list of questions on the NASW website that provides tips for resolving ethical dilemmas. In this circumstance there could be more guidance concerning children and those under the age of eighteen. Reference: NASW National Association of Social Workers. (2001). Retrieved from http://www.naswma.org/displaycommon.cfm?an=1&subarticlenbr=120 Susan Schilssler Manning. (2003). Ethical Leadership in Human Services: A Multi-Dimensional Approach. Retrieved from Susan Schilssler Manning, HSM 220 website

the Canterbury tales.comparing and contrasting the tradesman and the cook to the kinght. examples and quotes from the story included.

the Canterbury tales.comparing and contrasting the tradesman and the cook to the kinght. examples and quotes from the story included. The tradesmen and the cook are not really comparable to the knight. They have different contrasting personalities, views and priorities.The tradesmen also known as the guildsmen appear as a unit or a group in the prologue. They are craftsmen or an organization of workers with comparable occupations joined together to enhance the bargaining power for their unions. ‚“All in the livery of one impressive guild-fraternity‚” (371-372). The word livery suggests that the tradesmen are wearing matching clothing that represents what they stand for and believe in. Their identical apparel or livery also shows that they may be protestors that will fight for their establishment and they have the power to decide who may be a member of the union and who may not. Guilds, like some modern labor unions today, were highly restrictive in their membership and included only skilled craftsmen who practiced a particular trade. Their matching livery also represents competition and sacrifice.Na tional Committee of the Chinese Educational, Sci...It represents competition because labor unions are competing for employers by negotiating. And it represents sacrifice because the employer is not authorized to seek out the services of another labor union or hire another competing labor union even when he is not satisfied with the performance of the current labor union. ‚“Their wisdom would have justified a plan to make each one of them alderman‚” (381-382). This line is implying that the labor union members are very knowledgeable and their main priority was to establish and protect their members' livelihoods and to always get the best from their employers. The cook represents the strength and also the weakness of the tradesmen. The description of the cook shows the guild‚s devotion to material wealth, and the narrator praises the guildsmen only in terms of their possession by describing their knives and the...

Facing the giants reaction paper Essays

Facing the giants reaction paper Essays Facing the giants reaction paper Paper Facing the giants reaction paper Paper Facing the Giants This movie at first is your typical sports movie. As it progresses you will know that it is an uplifting story of hope against all odds set on a high school football field. It teaches us different lessons that we may apply and use in our most difficult times. Never give up. It is what we always hear from our friends and family when we have something that we want to accomplish and we feel that we cannot do it anymore. It was portrayed in the movie very excellently that you will almost feel the achievement of the character in the movie. The coach put a blindfold to his player then ordered to do the training that he did not finish at first but when he was blindfolded, he even surpassed the given expectation. This is a simple trick we may use. If we are locked on to our goals and we feel we cannot reach it, I think not thinking of the goal but focusing on the process will be more effective. Never back down. It is quite related to the saying, An opportunity lost today is an opportunity lost forever. We will never know when the windows of opportunity will open for us so we must grab every single bit of it. If we are in a situation then we should be full throttle in giving our best instead of backing down Just because the thing you want to accomplish is almost impossible. Never lose faith. This is the best lesson the movie wants to say to the viewers. Whatever we do, we are not alone, and we have our God guiding us through it all. There are times that there is doubt so the movie is telling us that even though there is, we should not abandon our faith to Him. Humans are fragile creatures. Problems push us into our limits but God is there keeping us from falling. We may have big problems but our God is bigger we Just have to give all our trust to Him because He is in control; always have, always will.

The Railway essays

The Railway essays The thesis for Schivelbuschs book The Railway Journey seems to be that the railroad altered the travelers perceptions of space, time, distance, nature and the senses. Although the means of a quick and reliable mode of transport was and is an important part of industrialization, it denaturalized and desensualized the passengers (Schivelbusch 20). Shrinking and reshaping the world it touches with industrial fingers and alienating the riders to the world around them. With fast and reliable steam power engines replacing previously expensive and unreliable natural sources of energy such as water or animal man is released from the constraints of nature. These engines do not succumb to the whims of weather or exhaustion and are reliable enough to keep and daily regulated schedule despite wind or rain. Yet, by replacing the age-old use of the horse and carriage and through sheer speed they have made the world smaller and more accessible to the people. Where in the olden days people experienced every step of the way with their senses now all they have to do is step on a train and step out onto a different place. The railroad has annihilated the space and time, which were characterized by the old transport technology (36). To the perception of the people who had previously experienced every step of their journeys the world seemed to have shrunk. The detachment of man from nature and his perception of nature is finalized in the construction of the railways (20). Since the ideal railway is hard, level and straight, they were not laid out sympathetically to the landscape but instead cut and carve their way through in a straight line. Nothing gets in their way, not river mountain or canyon. The riders of these straight speeding bullets see nothing but a disorienting sight of the landscape shooting past to quickly for them to focus on. The train creates a barrier between themselves and the landscape making them detached ...

Poverty in American Cities Essay Example | Topics and Well Written Essays - 2000 words

Poverty in American Cities - Essay Example During the late nineteenth century, white Democrats in the urban areas had established legal infrastructures that were not favorable for industrial development and business ventures, especially by the private sector. The banking industry was still at its infancy, while credit facilities and services had not taken foot. Significance of the nineteenth century poverty in American cities The late nineteenth century poverty in the cities was significant, because it would define the long-standing policies that various urban planners were to set up to mitigate the problem or any recurrence in future; these include housing projects, sanitation, sewers, garbage dumps and structured construction of buildings in the urban areas. Meanwhile, Tardanico (2008) indicates the towns concentrated more on agricultural businesses. Additionally, the period witnessed a high population influx in the urban areas, following the industrialization efforts. Law-making bodies were opposed to business and the buil ding of a contemporary society. For instance, Alabama upheld a seven decade refusal to engage in redistrict measures, long after it had experienced major demographic transformations and economic drifts to towns. For a long period of time Birmingham city generated the bulk of the state’s revenue, but received a meager infrastructural development and services, thus leading to poverty (Lassonde, 1996). In the sunset years of nineteenth century, Texas swiftly increased its railroad coverage, building a link of major urban areas through a radial program and extended to the Galveston harbor (Riis, 2011). According to Bolland et al (2007), in an effort to improve the industrial sector was met with apparent job boycotts and labor instability among the town residents, who took home peanuts, despite their heavy toil. In 1885 Texas was among the top ten of the 40 states in which employee unrest took the toll on major industries in the town; within half a decade, it occupied the fifteent h position. More than 70 percent of labor unrest cases, mainly interstate instabilities such as telegraph workers and railway employees, took place in 1886. By 1890 Dallas developed to the biggest township in Texas (Bolland et al, 2007). The 1900 witnessed the town having a population exceeding 42,000; but by 1910, the population had immensely increased to 92,000 (Tardanico, 2008). Dallas transformed into world’s harness-making centre and a region of other manufacturing industries. As an illustration of the town’s ambitions, in late 1800s, Dallas set up the Praetorian Building, a fifteen storey edifice, the tallest on the western side of the Mississippi. Subsequently, others were soon built. Texas was completely changed by a rail transport line network connecting five significant cities, including Houston and Galveston, a nearby harbor; others include Dallas, San Antonio, El Paso, and Fort Worth. It is notable that each experienced a remarkable increase in population w ith more than 50,000 within less than two decades (Riis, 2011). In the five decades from 1870, the population of Americans residing in the country’s major towns increased to 54 million, up five times. Into the late nineteenth century, American townships developed in terms of demographics and extended in area by encompassing nearby villages. For instance, New York City consumed Brooklyn, Bronx and Queens, regions that appeared as politically carved

Statement of purpose Personal Example | Topics and Well Written Essays - 250 words

Of purpose - Personal Statement Example I believe that if one were to ask any of my friends to describe me, the first thing that would come to their mind is that I am a proactive, responsible and an ambitious woman. I have always thought that one of my most distinguishing qualities is the positive energy in me. I always try to push things further to get the best out of it. Even when sometimes I thought I failed, I could only look at the failure as another chance to make things even better. In my opinion, my children are what inspires me the most to be this way. Being a mother of five is definitely not an easy task and requires all the skills in the world. I believe I am family oriented. With this firsthand experience, I deem myself well fit for the counseling and psychology field. The skills from my life experiences have given me an opportunity to help people who are faced with various psychological problems. I did my undergraduate studies in social sciences. However, I have always thought of management and leadership to be very important in all aspects of life. It is important in small households as much as it is in big corporations. My grandmother used to say what I always thought of as a great saying, which goes something like â€Å"Governance is the salt of the earth†. I have decided to apply for a MBA degree because I believe it would guide me in the right path and give me the skills that I need to enter the world of business. I have always felt that I have the qualities of a leader, and all I need is the knowledge of how to implement those qualities in favor of the advancement of any business. I believe that the combination of different fields of study with enthusiasm is imperative for counseling. The skills that I have acquired through my experience provide a credible platform for me to study counseling. If I am given the opportunity to pursue this course, I will apply the same determination in completing it to the best of my ability. In my country, Saudi Arabia, there is a big notion

Youth and Interschool Sport Injuries Research Paper

Youth and Interschool Sport Injuries - Research Paper Example 2011). One study that was done on the subject is described in the article titled, â€Å"Football-Related Injuries Among 6- to 17-Year-Olds Treated in US Emergency Departments, 1990-2007† (Id.). Prior research estimated that the US has between 300,000 and 1.2 million injuries annually that are related to football (Shankar et al., 2007). Since the injury rate is so high, better injury prevention strategies must be developed; and, in order to develop them, more research is needed to help fill in all the gaps in the existing research. Very little research on youth football-related injuries currently exists that has a nationally representative sample (Nation et al., 2011). For example, many prior studies only included injuries occurring in organized league play and disregarded injuries that happened during unorganized play (Id.). Some other prior studies focus only on one specific geographic location or type of injury; therefore, none of those studies contained a sample that repres ents the national population so the results are not widely applicable (Id.). In order to obtain more widely applicable results, the current research included children from 6- to 17-years old that had been treated for a football-related injury in a US emergency department between 1990 and 2007 (Id).

Handout Essay Example | Topics and Well Written Essays - 250 words

Handout - Essay Example ssion can also occur from mother to child during â€Å"pregnancy, birth or through breast feeding† and this happens when infected maternal fluids enter a baby’s circulation. Another mode of transmission is through injections in which people share infected needles and syringes, especially those who abuse drugs. The shared materials often contain blood samples of previous users and the blood is injected into another person’s system (Public Health 1). Transfusion of contaminated blood, though this is controlled by screening blood products before use to minimize the risk, is another mode of the infection’s transmission. Other medical processes such as organ transplant may also transmit HIV but prior screening reduces recipients’ vulnerabilities. Previous infections by sexually transmitted infections like gonorrhea and syphilis among other sexually transmitted infections increases a person’s risk of contracting HIV. Lastly, transmission can occur in health care settings when one encounter contaminated fluids or accidental injury by contaminated objects. The virus does not however spread through casual contact like shaking hands, toilet seats, and sharing towels as well as contact with saliva unless it is contaminated with blood (NHS Choices 1; Public Health

The Human Life Cycle Stages Essay Example | Topics and Well Written Essays - 750 words - 1

The Human Life Cycle Stages - Essay Example The human being begins as a single cell is achieved after the fertilization between a female cell and a male cell. As the human cells specialize and duplicate into parts of the body, this period takes nine months in a woman after then the infant is born (Bellamy 42). This stage is different from the fact that before the infant is born a woman has to nine months because there are some infants who are born with seven, eight and others nine months. The infants who are born with less than nine months appear to have problems mentally, physically while others continue with the associated problems throughout their lifetime. In the real sense, the greatest percentage does not survive, and if they do their lifespan is not that long (Rufus). Infancy is the second stage in life after which the baby is totally dependent upon his or her parents for food, movement from one place to another, bathing, and of course changing. The infant is referred to as the troublesome toddler. In this stage, proper protection is given to the baby since this is the time the infant will develop some sounds (Kalman 34). On the other hand, the infant can be born after the normal nine months, but the infant will take a long time without the development of any sound. Biologically this is due to disabilities which originate from the growth of the infant, where in some cases the infant ends up stammering, late development of the sound or never develops any of the sounds in his or her full lifetime (Bogin 68). Childhood is the next step in the infancy where the child is in the ages between 3 to 10 years. This is the stage that the child runs how to make some movements from one place to another, development of teeth, and development in the growth of body size. The brain starts developing since the child can now play with objects, other children can run and can make decisions over certain issues, which he or she comes across (Bobbie 78). The stage is characterized by the complete pronunciation of the words and then the child is taken to school for the advancement of knowledge.  

Handout Essay Example | Topics and Well Written Essays - 250 words

Handout - Essay Example ssion can also occur from mother to child during â€Å"pregnancy, birth or through breast feeding† and this happens when infected maternal fluids enter a baby’s circulation. Another mode of transmission is through injections in which people share infected needles and syringes, especially those who abuse drugs. The shared materials often contain blood samples of previous users and the blood is injected into another person’s system (Public Health 1). Transfusion of contaminated blood, though this is controlled by screening blood products before use to minimize the risk, is another mode of the infection’s transmission. Other medical processes such as organ transplant may also transmit HIV but prior screening reduces recipients’ vulnerabilities. Previous infections by sexually transmitted infections like gonorrhea and syphilis among other sexually transmitted infections increases a person’s risk of contracting HIV. Lastly, transmission can occur in health care settings when one encounter contaminated fluids or accidental injury by contaminated objects. The virus does not however spread through casual contact like shaking hands, toilet seats, and sharing towels as well as contact with saliva unless it is contaminated with blood (NHS Choices 1; Public Health

Sterilisation of a disabled person Essay Example | Topics and Well Written Essays - 2000 words

Sterilisation of a disabled person - Essay Example Such as stomach cramps, that she was suffering. Sarah also highlights that fact that Amanda has no realistic prospects of ever having children hysterectomy i.e. remove the daughters womb so as "to improve her quality of life† a number of gynaecologists are backing Sarah’s demands however various disabled rights group are horrified by he prospects of doctors removing Amanda womb "just because she is disabled they argue that she has "just as much right as anyone else to grow up with her body intact to have the opportunity to choose whether to give birth to her own children’s. Her human rights would be violated". 1) Introduce the relevant issues. I.e. is it appropriate to sterilise a minor without their consent. Briefly look at the relevance on the effect on the carers looking after someone disabled. Look at the nature of the operations it’s not without risk? And it’s not reversible. Also briefly look at the disabled rights. Brief mention on human rights also. 2) Main body of the assignment. Criticise the law. Also its â€Å"best interest test† critique it. Convenient arguments if the court declare it to be lawful, the whose convenience is it for. Absence of consent could also be discussed. Human rights on Eugenic( population) The issue of the sterilisation of children who are mentally handicapped has always been an emotive topic and one that is very controversial. Despite protestations by the parents of the handicapped child that they are acting in the best interests of the child many see this as a violation of the right of the woman to reproduce. In Re D (A Minor) (Wardship: Sterilisation) [1976] 1 All ER 326 an educational psychologist who had been concerned with the child’s welfare applied for a wardship order which was duly granted by the court. In this case the child’s mother had asked a hospital to sterilise her daughter as she was concerned that her daughter who had

Strategy Vs.Tactics Essay Example for Free

Strategy Vs.Tactics Essay â€Å"One must change one’s tactics every ten years if one wishes to maintain one’s superiority â€Å" –Napoleon Bonaparte We’ve been asked what comes first, Strategy or mission/vision?-a question rather bit confusing. Every company or an LGU for that matter has its own mission/vision for its entity. It is where the tip of the iceberg begins, it is where the head or main point that branches down to different types of planning and more so with strategic or courses of action to fulfill its goals flow. It is always associated with planning now, would this strategy be successful if no result is achieved? Obviously, it will only and merely be planning. With a fix goal/mission/vision, the SWOT follows and targets the basic questions that spreads into analysis (internal or external) and subsequent formulation of strategies. There are of course the intended strategies wherein a planning team tries to foresee eventualities that may arise in the future. It would be nice if these planners can craft a strategy but it would be fulfilling if they achieve the goal with what they strategized. Along these areas of different strategies may come an emergent strategy- not included in the planning process but emerged from what is at hand at that time. The case of Honda, a Japanese company with an intended strategy of selling big bikes in the US hit big when their small motor bikes was seen by Americans being used by Japanese executives doing errands, coupled with problems with machine imperfection of Honda big bikes, the Honda small bikes entered an untouched market of Americans who never owned motorbikes. The intended strategy was a near disaster for Honda but the emergent strategy was a huge hit. It can only show that some strategies can emerged without prior planning-sometimes in response to unforeseen circumstances. Strategy therefore can be said that, is more than what the organization intends or plans to do, it is also what is actually does. It can be born out from a group of decisions or even SM can be of interest when it comes to their planning and strategies. Foremost on business radar is the presence of competition, competition takes a bite of intended profits, so eliminating or minimizing competitions will ensure profits. Individual branded companies may be found in stalls of SM malls but these branded products can also be found within its department store and thereby no exclusivity of sale or retail. An adidas shoes can also be found on the department store shoe section- buyers looking for this brand of shoes can find it along with other brands, the mere presence of the buyer inside the department store will enhance the possibility of the costumer buying other products. So it is a win-win situation because the shoe brand pays rent to SM and SM having a chance to show other products (not necessarily shoes). Other obvious example is the price of chicken in the supermarkets- it is obvious from the big tags and â€Å"Bonus† price of the lowest amount. Costumers tend to flock the wet area of the supermarket just to buy chicken. You will be enticed to buy other items which obviously are more expensive than the average prices prevailing in the market. Enticing costumers to have the convenience of having all necessities and needs in one mall capture the commerce or economy in an area. Any â€Å"disadvantage† of low prices can be compensated or balanced in other forms. Maybe, even the parking should be free but exhorbitantly charged just to balance some â€Å"losses†. So, strategy can be adjusted or regularly updated or even changed. But it can also be done in following a goal. Shell have it big in the 80’s when they correctly anticipated the fall of oil prices. They planned on the â€Å"what if† and when other oil companies ventured into expansions, they started cost cutting, looking new drilling areas etc. when oil prices fell down. They were the only one who was not hit by it. Again, all types of strategies begin with a goal, a vision, or mission. It can be compared to a toothache- The first thing or goal would be to ease the pain- Now you can strategize what approach you can do- but a unified attack to the problem- it can be pain relievers, soothing agents, extraction and other approaches- but whatever approach you planned and executed that achieved the goal of eliminating discomfort of the patient is success enough of what you planned or strategize to do.

Hospital Expansion Analysis

Hospital Expansion Analysis Case Study 1: The Case for Open Heart Surgery at Cabarrus Memorial Hospital- Chemplavil Brief Introduction: Cabarrus Memorial Hospital (CMH) is a large, public hospital located in North Carolina, that prides itself in cultivating a never wavering commitment to its community. Having first opened in 1935, over time CMH has found powerful allies in both Mr. Cannon, owner of Cannon Mills with considerable political and financial influence, and Duke University Medical Center, with who they have formed an educational affiliation and unique teaching arrangement. Due to the boards failure to foresee several front-hand issues, CMH finds itself at a crossroad of sorts. Currently CMH does not have their own open heart surgery program, compelling patients to seek open heart surgery or coronary angioplasties elsewhere. Concerned with the tremendous burden placed on the members of their community and their families to travel to such far lengths to receive adequate care, the board of trustees is considering adding a program of this caliber to their repertoire of cardiac services.    A SWOT analysis and service area structural analysis (Porter) was performed to determine if CMH should apply for a certificate of need (CON) to open a new cardiovascular service program moving forward. Discussion of Key Issues: The potential implementation of a full-service cardiac surgery program in CMH required careful consideration of its existing service area, opposition from competition, need for cardiovascular surgeries, the role of Duke in the proposal, relevant costs, and the likeliness of acquiring approval from North Carolinas DHHS for the CON. Evaluation of CMHs current service area was primarily based upon zip code analysis of current cardiac catheterization and radiation oncology patients, pinpointing Concord and Kannapolis as major sources of patient coverage. With Mr. Cannons help, extensive market development strategies should promote their newly enhanced cardiovascular care and help CMH expand their territory to include farther communities like Rowan County and Stanley County, shaking off bordering service area competition like University, Stanly, and Memorial Hospitals. Study of the population epidemiology points to an inevitably growing need for expanded cardiovascular services, namely open heart surgeries and angioplasties. Projections indicated the at-risk population growth over the next ten years will grow by 31.2% in Cabarrus county, location of CMH. The growing rate of the target, at-risk service area population (45-64) will likely lead to higher rates of open heart procedures (1.39 in North Carolina currently). Proposed costs of the program would total at $2.87 million for year one, $3.81 million for year two and $6.24 million for year three. However, it is known that CMH has sufficient reserve cash to finance the whole project without even acquiring a loan! Based on these projections alone, CMH will reach their break-even point rather quickly, likely sometime after year three, making the addition of a cardiac unit a profitable endeavor. The existing open heart surgery programs in Charlotte, Winston-Salem, and Greensboro are 25 to 60 miles from the service population. This incredulous distance has created confusion and an immense burden for many patients who seek continuity of care as travel times may take up to two hours. It may be wise to consider swiftly bring on home town hero, Dr.   Christy, as part of the new cardiovascular surgery medical staff to embolden the communitys support of CMH and put its patients at ease. Duke can continue its educational affiliation with CMH, and cases needing specialized care would still be referred to Duke. The DHHS of North Carolina awards the CON to centers that achieve an 80% utilization rate for the cardiac surgery suite. Unfortunately, open heart cases from Cabarrus County and Rowan County currently however around only around 73% utilization. CMH will need to make use of adaptive strategies such as the expansion of scope planning that would include market development, product development and market penetration strategies to substantially increase their current volume to hit that threshold. Situational Analysis: SWOT analysis provided detailed findings of the strengths and weaknesses of the internal environment, in addition to the opportunities and threats of the external environment, regarding the current cardiac care CMH provides (Ginter, Peter). Exhibit I: SWOT Analysis Recommendation: CMHs status as a modern, well equipped facility implies that it has the necessary infrastructure to build a cardiac unit, pending a few structural additions. CMHs renovation project would total $3,273,180, and no loans will be needed due to its sufficient reserve fund. Pending a two-year trial run, CMH should track the added comprehensive care that would result from the opening of one heart surgical suite for adult patients, while moving angioplasty to the current cardiac catheterization laboratory. The proposed duration of this project would likely take 3 years and would require the assignment of three dedicated cardiac surgical ICU beds as well as seven telemetry beds to support the open heart program with an almost overwhelming 400 proposed procedures per year from the onset of the program. Benchmarks for Success and Contingency Plans: Implementation of this new program will complicated, but justified. The board should create and follow an action and strategic plan to oversee the creation of this new surgery program. Timelines, benchmarks, and a balanced scorecard will be used to monitor the progress of the plan, and to ensure the standards are being met (Bloomquist P, Yeager). Written reports, like a GANTT chart, which may plot the incurred heart operations against time, can also be used to monitor planning, costs, effectiveness, and resources used by the program (Cellucci L, 2009). Taking corrective action will be dependent on evaluation criteria that will be created by the board and redirection will take place if necessary. If added comprehensive care progress is not being met according to the action and strategic plans, program strategies will be outsourced to an outside consultant. If Dr. Christy is not satisfied with CMHs offer and relocates elsewhere, CMH may be pressed to ask the two surgeons from Duke Medical Center to act as interim on-call heart surgeons or even come on full time to continue the program. If the programs restraining forces continue to outweigh its driving forces, and fails to provide the proposed benefits, termination of the program may be likely. References: Bloomquist P, Yeager J. Using Balanced Scorecards to Align Organizational Strategies. Healthcare Executive; Jan/Feb 2008. pp.24-28. Cellucci, L. W., Wiggins, C. (2010). Essential Techniques for Healthcare Managers. Health Administration Press: Chicago. Ginter, Peter M. Strategic Management of Health Care Organizations. San Francisco, Calif: Jossey-Bass, 2015. Print.

Suicide :: essays research papers

Suicide is intentional self-inflicted acts that end in death("Suicide," Compton's). After a series of traumatic events, normal coping abilities can be pushed over the edge; the result may be suicide. In each year, an average of 30,000 suicide deaths occur in the United States. It is estimated that 5,000 of those suicides are committed by teenagers(SAVE, 2). One major reason that the suicide rate among teenagers is so high, is that the teenage years are a period of commotion. New social roles are being learned, new relationships are being developed, bodily changes are occurring, and decisions about the future are being made during the teenage years. Teenagers tend to commit suicide after large changes, significant losses, or abuse has occurred in their lives. An important change in a relationship, school or body image may contribute to a teenagers' tendency to commit suicide. The death of a loved one, the loss of a valued relationship, and the loss of self esteem are some significant losses which might be a factor in teen suicide("The Real World [Suicide: Facts]," 1). Perceived abuse such as physical, emotional, psychological, sexual, social abuse or neglect can lead to self-murder("Teen Suicide," 3). Significant changes, losses, and abuse can promote suicidal tendencies. Few suicidal people have some type of depression, yet those who have one can be provoked to commit suicide. There are two main types of depression suffered by (, 2) suicidal people("Suicide," {Grolier}). The first type is reactive depression. This type of depression is the reaction of a difficult and often traumatic experience. Endogenous depression is the second type of depression. It is the result of a mental illness which is diagnosable by a professional. Some suicidal people have a combination of both reactive depression and endogenous depression. Others could have a depression which is undiagnosed. A persistent sad mood, thoughts of suicide, persistent physical pains that do not respond to treatment, difficulty concentrating, irritability and fatigue are some symptoms of depression(American Psychiatric Association, 4). If a person has four or more of the symptoms lasting for more than two weeks, that person could have a type of depression. Those people with mental illnesses such as schizophrenia and clinical depression have much higher suicide rates than average(Tom Arsenault, 2). Teenagers display warning signs of suicide. The indications come in two ways. First exhibited are the early warning signs. These signs include difficulties in school, depression, drug abuse, sleep and eating disturbances, and a loss of interest in activities. Restlessness, feelings of failure, overreaction to criticism, overly self-critical, anger, and a preoccupation with death or Satan are also some signals teenagers contemplating suicide will give("Teen Suicide," (, 3) 3). The other type of clues are late warning signs.

Health Risks Related to Cell Phone Use :: Expository Essays Research Papers

Health Risks Related to Cell Phone Use Many people have raised the question: "Can cell phones cause brain damage?" The answer, well it depends on who you ask. There have been many studies that have all found various results. There have been studies on humans that were conducted by the Swedish, British, and Americans. There have also been tests conducted on animals. In the U.S., cellular telephones operate in a frequency ranging from about 800 to 2100 megahertz (11). The radiation produced is higher than radios and cordless phones, but lower than that of microwave ovens and radar. The radiation emitted from cell phones is in the form of non-ionizing radio frequency (RF), which is different from ionizing radiation (11). Ionizing radiation can present a health risk, however it hasn't been proven if non-ionizing radiation presents a health risk. This is what many of the studies are trying to find. The cell phone's main source of RF energy comes from the antenna (11). The antenna is usually along side the person's head while they speak on a cell phone. Some cell phones have antennas that extend out closer to the brain others have designed antennas that extend away from the head. According to the Federal Communications Commission, the Food and Drug Administration, the Occupational Safety and Health Administration, and the Institute of Electrical and Electronics Engineers, cell phone radiation levels are well within the acceptable minimums for exposure (9). All of these are American administrations. There are other countries that have found other information. The Swedish medical investigators say that cell phone users, especially of older analog phones, are at risk of developing brain tumors, which are most likely to appear on the side of the head where users hold their phones (9). Their report was based on a two-year evaluation of the cases of 233 patients with brain tumors. The Americans claim that everything is safe and the Swedish claim that cell phones can cause brain tumors, so whom do we listen to? We can only wait until there is solid evidence that RF radiation does or does not cause damage. Cell phone signals were recently tested on rats and they were found to cause nerve damage. The study was on the web site of the journal Environmental Health Perspectives.

Bilateral and Unilateral Contracts Essay

There are two many types of contracts in the world of business: Bilateral contracts and Unilateral contracts are two of them. Each type with its special form and rules. In the world of business, a bilateral contract† is one where both parties are to perform their promises or obligations at some future time but not necessarily at the same time†. And a unilateral contract â€Å"is one where one of the parties performs his promises at the time of making the contract and the other party promises to perform in the future† (Contracts, 2006). Which one is more common in the world of business? There are some reasons that make the bilateral contracts more common than the unilateral contracts in the world of business. Bilateral contracts have something called â€Å"mutuality of undertaking† which means each party of the contract has the same level of commitment. But in unilateral contracts there is only one party who undertakes the contract (offeror), and he will never pay the other (the offeree) party until he complete the commitment ,and he (the offeree) is not obligated to do it (Contracts, 2006). Under what circumstances would someone prefer one or the other? What really determines which type of contract to use is the type of business: 1. Bilateral contracts: A Bilateral contract is the perfect choice in trading processes. For example, if John (the offeror) offers to pay $20,000 for Jack (the offeree) if Jack gives John his car, then this is a bilateral contract (Contracts, 2006). 2. Unilateral contracts: It is the suitable choice in any business depends on offering from one side, and it is up to the other party to agree or disagree. For example, â€Å"An insurance contract is a unilateral contract because only the insurer has made a promise of future performance and only the insurer can be charged with breach of contract† (Unilateral Contract, 2006). Offering a â€Å"reward† to anyone helps arresting a criminal is also an example of unilateral contract (unilateral contract). What are the advantages of each type for the offeror? 1. Bilateral contracts: For the offeror, the advantage that he gets using this type of contracts is that he guarantees that the other party in the contract will do his duties in the contracts. And the reason for that is that this contract is an exclusive contract between two parties, and the contracts includes â€Å"mutual contractual obligation† (Contracts, 2006). 2. Unilateral contracts: The nature of this type of contracts gives the offeror an advantage by giving him many opportunities to make contracts. And that’s because this type of offers is like an invitation for any party who is willing to make a contract. What are the advantages of each type for the offeree? 1. Bilateral contracts: The offeree guarantees that the offeror will not break the rules of the contract, and he will get his rights. Both parties have the same position in the contract. The offeror and the offeree have the same level of obligation because of the â€Å"mutual contractual obligation† (Contracts, 2006). 2. Unilateral contracts: This type of contracts includes certain conditions, and the offeree enters the contract only if he is agree with it and able to do his duties. This contract guarantees the offree’s rights because if the offeree did his part of the contract, the offeror is enforced by the law to pay the offeree. The offeror doesn’t have the authority of â€Å"obligating the second party to perform† (Unilateral Contract, 2008). Conclusion Two different types of contracts with two different natures. A combination of obligation and freedom in every type. In bilateral contracts, there is a complete level of obligation between the offeror and the offeree. In unilateral contracts, it is not the same level of obligation, there is a high level of obligation if the offeree did his duties (Unilateral Contract, 2008). References Bilateral Versus Unilateral Contracts. (2006). Retrieved August 3, 2008, from http://www. echeat. com/essay. php? t=30968 Unilateral Contract. (2008). Retrieved August 3, 2008, from http://www. answers. com/topic/unilateral-contract-3 unilateral contract. (n. d. ). Retrieved August 4, 2008, from http://www. businessdictionary. com/definition/unilateral-contract. html

Inbound Tourism of South Africa

Inbound Tourism of South Africa There are two main factors in recent history that contributed to the increased number of Inbound Tourists to South Africa. The First would be because of the political history of South Africa. After the Second World war there were serious segregation laws implemented. Separating blacks from whites – they named it Apartheid. Play clip: http://www. youtube. com/watch? v=Rz4F_InsBeo If you were a tourist in South Africa and you weren’t white you would have to make use of the non-whites facilities – which were usually of poor standards.In an attempt to put an end to Apartheid, South Africa was sanctioned by the UN and naturally this put South Africa on the global stage. Shortly After ,the UK and USA boycotted South Africa with: * Economic sanctions * Military sanctions * Cultural boycotts * Sporting boycotts Later 23 countries joined in these boycotts. This meant that none of those countries traveled to South Africa . Musicians, actors, writers or other artists did not publish any of their material of South African nature.South Africa was isolated from the world, in the sense that foreigners did no longer invest or visit South Africa but South Africa was still getting a lot of attention internationally. The protests against the Apartheid movement became more violent and the political unrest even worse. Of course this made tourists skeptical of travelling to South Africa. 1990 marked the end of Apartheid; in 1994 South Africa had their first democratic elections. Nelson Mandela was voted the first black President of South Africa.Since 1994 South African Tourism growth has been exceptional Million people Year Only 16 years after being a democratic and free country , South Africa had the opportunity to host the 2010 Soccer World Cup . This event made the world even more aware of South Africa, everyone was talking about the Soccer World Cup and therefore South Africa as a country received even more publicity. Even wit hout the number of tourists that visited South Africa for the Soccer , the number of tourists still increased. http://www. youtube. com/watch? v=SPEG8Gn6Qxk&feature=relatedSouth Africa can cater for almost every type of tourist: * Business tourism * Cultural Tourism * Eco-tourism * Paleo-tourism * Adventure tourism * Sports tourism Today Tourism is one of the biggest industries in South Africa it even surpassed the Gold exports as the earner of foreign currency. Germany , the UK and North American countries used to make up most of the inbound tourist , but over the past year India and China have increasingly visited South Africa. The department of tourism is investing more into marketing in India and China.There are also a couple of strategies put into place to improve the Tourism market in South Africa as a whole. OUTBOUND TOURISM Since the end of apartheid the majority of the population is no longer oppressed. The people of South Africa no matter what race can get better education and as a result they can also pursue better careers. Since more and more South Africans earned decent salaries they could put more money aside for travelling. Although domestic travel is higher than Outbound Tourism , the number of residents Traveling out of South Africa do increase every year.Another factor contributing to outbound travel is globalization, people are getting more curious about the world and they want to experience different destinations first hand. There are also of course business trips as South African companies grow. Sources http://www. youtube. com/watch? v=WTiml3HNFtY (UNTWO) * http://www. youtube. com/watch? v=SPEG8Gn6Qxk&feature=related * http://www. statssa. gov. za/publications/Report-03-51-02/Report-03-51-022011. pdf * http://www. southafrica. info/travel/tourism-030912. tm#ixzz27Yai8HuF * http://www. southafrica. info/travel/tourism-030912. htm#ixzz27YaTs4rg * http://www. sagoodnews. co. za/tourism/tourist_arrivals_up_3. 3_. html * http://www. info. gov . za/speech/DynamicAction? pageid=461&sid=30329&tid=82144 * http://www. youtube. com/watch? v=Rz4F_InsBeo * http://en. wikipedia. org/wiki/Foreign_relations_of_South_Africa_during_apartheidhttp://www. mongabay. com/reference/country_studies/south-africa/ECONOMY. html * http://www. euromonitor. com/travel-and-tourism-in-south-africa/report

Marketing Plan- Victoria House Hotel Essay Example | Topics and Well Written Essays - 1500 words

Marketing Plan- Victoria House Hotel - Essay Example Moreover, since the area is an attractive tourist spot, it has become a center of attention for many high end tourists and corporate clients who frequently travel to this area, giving the whole industry an advantage of increased customer traffic owing to the efficiently operating tourist industry as well as airline industry giving benefits of travel and tourism to customers. An overall change in the travel and dining out habits of consumers and potential clients has given the industry an extra advantage in terms of people dining out more frequently than ever before. Despite the benefits this industry enjoys, it is unfortunately also facing increased legislation and restrictions from administration and government which are creating new barriers such as licensing laws and ban on smoking in public areas. Taking a look at the firm itself and the internal factors affecting the health of it, we see that the Hotel is in an overall advantageous state in terms of profits and growth. It has be en consistently expanding successfully, improving areas such as accommodation and entertainment. It is located at a strategically profitable location where tourists find it convenient to travel the nearest tourist spots and come back to the Victoria House Hotel later. The Hotel has been experiencing raising profits and has a dedicated team well trained in customer care in order to make the clients feel at home. One drawback that the Hotel has been facing is a reduction in corporate clients which needs to be addressed and solved as soon as possible (Thomas, 1998; Eldring, 2009). Target Audience Victoria House Hotel has seen a trend of declining corporate audience and tourists over the past year which is a sign of losing future profits because this portion of the industry is a thriving opportunity to be captured. The industry has faced a 20% rise in corporate events and hence a rise in corporate customers traffic. This means that in future, it is expected that corporate customers†™ traffic along with tourists will increase, due to tourism and airline industries attempts to attract tourists and those clients who travel for business and trade reasons. The aim of Victoria House Hotel should hence be to attract this specific niche which has a lot of scope and new opportunities to be availed for future profitability. Provision of exclusive packages and luxury accommodation and travel to specific clients will help the company make higher profits as well as the advantage of having no direct competition when considering this specific niche in the industry (Luther, 2011; Westwood, 2012). Marketing Objectives For the company to ensure effective operations and improvement, it needs to define its objectives clearly that are to be different from other competitors. If the company keeps operating in this cut throat competition targeting the mass market, it will soon have to give up its profits and reduce operating margins or hope that competitors don’t come up wit h better strategies. 1) Target a specific audience and provide them benefits accordingly. It is not possible to satisfy everyone, hence only a certain segment of the target market will be chosen in this case, the corporate

Ozone issue Research Paper Example | Topics and Well Written Essays - 1250 words

Ozone issue - Research Paper Example The depletion of the ozone layer is changing the pattern of life and survival on earth. There have been changes in the atmospheric condition due to the loss of ozone on a large scale and hence causing catastrophic disasters as well. ‘A second catastrophic view of the effect of ozone loss depended on the resultant increase in the UV radiation reaching the earth’s surface.’ (Parson, 2003, p.24) The existence of ozone is essential for shielding the earth’s surface from high energy UV rays for the living beings to survive on earth as well as under the ocean. In the 1960’s Berkner and Marshall based their observations too on this fact that during some ancient times the earth’s shift to an oxygen atmosphere forming an ozone layer thick enough to screen surface UV was necessary to let life on earth including that under ocean survive (Parson, 2003, p.24) It is evident that the existence of ozone would to a large extent determine life as well as affect the ecosystem in various ways sometimes even leading to serious diseases like skin cancer. If one follows the proverb, â€Å"Prevention is better than cure†, then he can realize the true significance of the existence of ozone layer and how it is good or bad for life on earth. In the earlier paragraph, a very serious threat which might be caused due to lack of sufficient ozone has been unmasked. In other words, as ozone prevents the harmful UV rays from bringing unwanted effects on life on the earth, it can be understood as to what might lead to a disease like skin cancer –â€Å"Ozone depletion means more UV from the sun gets to the ground, leading to more cases of skin cancer, cataracts, and other health problems† (Tabin, 2008, p.143). Besides, ozone protects the earth’s surface by absorbing the harmful UV rays emitting from the sun thereby facilitating life on the planet. If looked from a very far distant location, the earth actually looks like a beauti ful blue sphere, which accounts due to the greenery surrounding the earth, and the vegetation as well as forests which again are seats of the vibrant flowers and eventually indebted to the existence of ozone layer. (Tabin, 2008, p.39) Investigating into the factors causing reduction in ozone, it would be paradoxical to state that human beings play the role of disturbing the ozone layer by unknowingly emitting chemicals that bring unwanted changes in the layer thereby disrupting the delicate balance established by nature. (Tabin, 2008, p.40) During winter, the polar night zone or the zone in South Pole where a stream of air swirls, receives little or no light from the sun, which allows nitric acid and water to form ice crystal’s clouds called polar stratospheric clouds. Apart from this, â€Å"chlorine and bromine containing chemicals can lead to a significant depletion of stratospheric ozone† (Sinha, 1998, p.8). Chlorine gas is produced in the ozone layer as a result of the chemical reaction of the surfaces of the ice crystals, which begins to accumulate in winter releasing chlorine atoms during spring with the sunshine, finally reducing the amount of ozone, which again creates the ozone hole. J. Hampson also performed several experiments, and found out hydrogen compounds produced from water vapor are capable of destroying ozone on a rapid basis. However, the deadliest ‘enemy’ to attack ozone layer seems to be the invention of chlorofluorocarbons

Performance Essay Example | Topics and Well Written Essays - 500 words

Performance - Essay Example The changing demands of performance on employees in high- velocity companies, perceptions of equity in its three forms may become confused, as job roles and job interdependence become more varied and flexible. Since employees would expect that as their job changes, so will their compensations, designing compensation systems in high-velocity environments presents a major challenge to organisations. In high-velocity environments, a premium is placed on individuals who are able to operate in ambiguous circumstances and who are able to take advantage of loose job descriptions provided by their employers (Bratton and Gold, 2003). Organisations in high-velocity environments such as in the international marketplace are willing to pay proportionally higher salaries to individuals who have such skills. It is expected therefore, that emphasis on individually equitable compensations as a means of recruiting and retaining highly capable employees would be required (Beardwell, Holden and Claydon, 2004). Employee Compensation can be one of the greatest foundations of control available to a company in its quest

Citizenship and Social Exclusion in England and Turkey's schools Essay

Citizenship and Social Exclusion in England and Turkey's schools - Essay Example The central thesis of the paper would claim that both Bernard Crick and Mustafa Kemal Ataturk's views are formed into one social structure and represents citizenship in education as a uniform standard which applies to all groups and people which live in their country. This is in a way comparison of welfare model to republic model of citizenship. To elaborate the entire subject matter it is important to understand the terminology of citizenship under the perspective of Osler and Starkey's point of view. Under the parameters of Osler and Starkey citizenship indicates several variables where one of the most important aspects is the determination trust and faith democracy rather than autocracy. The second most important aspect in accordance to Osler and Starkey is the determination of cooperation rather than the essence of conflict within the society. Thirdly it should be seen whether it is sustainable within the parameters of diversity and equality. The essence of citizenship also indicates that a good citizen must be bale to recognise the individual responsibilities and rights. The individual citizen must also recognise the precedence of authority and power. Furthermore the citizen must be able to understand and honour the aspects of order and freedom along with community preference and individual position in the society. Lastly, Osler and Starkey indicated that the indication of citizen that is the most important of all is the understanding, application and exercise of human rights, law, rules, justice and fairness. These are the basic parameters of a citizen from the point of view of Osler and Starkey. (Osler, 2000) It is important to define the concept of social exclusion in the context of England from the parameters of the citizenship principals. There are substantial differences among theorists of education regarding this issue along with the practitioners that whether the entire citizenship tool is applicable or not while engaging the ethnic minority segment of the society and combat racism. Osler and Starkey mention that this fundamental essence is instrumental in providing a good amount of opportunity that would be ultimately be a very important aspect of eradicating racial inequality in education. At the same note Osler and Starkey believes that Crick report has hardly any element that would be helpful for providing guidance to the teachers in spreading anti racism. Furthermore, Osler and Starkey also believe that the Crick report would not prove to be any help in the perspective of minority engagement in terms of students. In fact there is no mention of racism in the creak report. But the fact is that this is one element in the society that could be termed as one of the most detrimental aspects of the society and is in fact an evil curse on democracy. Osler and Starkey even mentions that the Crick report is basically a recommendation that contains a lot of colonial flavour. (Osler, 2000) In the present situation the government aiming to incorporate programs that socially include everyone devoid of colour, cast, race and creed. One of the most compelling developments of our age is the recognition of multicultural of multiracial society and how they

Answer the following 2 questions seperately Assignment

Answer the following 2 questions seperately - Assignment Example On the other hand, public interest theory asserts the need to keep prices at reasonable rates so that more people can access healthcare services; and that more readily and cheaply. As such, the government should intervene to ensure that the best interests of the society are served. In this light, there is the push to have the government inject and nurture competition, liberalize information, assuage externalities and to address market failures (Sirgy, Dong-Jin & Yu, 2011). Public interest theory is the most plausible and tenable of the two, since healthcare market primarily discharges public or social goods. Healthcare is too sacrosanct to be given an economic laissez faire. Likewise, it is very inappropriate and unfortunate to create a situation in the healthcare system where the public bears the burden of operational inefficiencies as players in the business (pharmaceutical and insurance companies, and healthcare institutions) rake profits. If the system that is envisioned by the special interest theory must be adopted or tolerated, healthcare systems must be exempted from such contriving. Imperfect information refers to a situation where the client or the seller does not have partial or full information that may affect their decisions. For instance, in a perfectly competitive market, though healthcare services insurers are entitled to full information pertinent to clients’ health status so that they can subsequently exact premiums in light of the expected costs, some clients will reserve themselves from detailing all the crucial information. Again, these clients may deliberately or inadvertently give inaccurate details. Most of the time however, clients will knowingly withhold information or give incorrect details to escape higher insurance premiums. The import of this development is that it often paves way for market failure, since the giver of the inaccurate or incomplete

RESTRICTIVE COVENANTS Essay Example | Topics and Well Written Essays - 1500 words

RESTRICTIVE COVENANTS - Essay Example Restrictive covenants in land law prohibit use of land in a particular manner. They are agreements between landowners in which one party agrees to refrain from use of land as prescribed by the agreement. This paper seeks to discuss concepts of restrictive covenants with the aim of advising parties to a land case. The paper will explore the nature and extent of liability as imposed by restrictive covenants. Facts of the case The case involves a landowner, Connor, who sells part of his land in order to meet his financial obligations. In January, Connor sold off a portion of his property to Jane. Part of the terms of the covenant was that the sold piece was supposed to be strictly meant for residential purposes and by only one family. A month later, Connor sold another part of his land to Bullhorn Company subject to a number of terms. Under the agreement, the immediate and any subsequent purchaser of the property was supposed to develop and maintain a fence around the subject property. The terms also provided that the property would only be used for at most twelve residential units and that the developed houses could only be used for residential purposes. Upon development of twelve independent houses by Bullhorn, the property was sold to separate buyers on terms that the new owners would use the property solely for residential purposes and that fees shall be paid by the owners for maintenance of roadway. Alex, one of the buyers from Bullhorn, has however been using his house as a bail hostel. The other new owners have been aggrieved and as a result refused to repair the boundaries and to pay the maintenance fees. Jane has also sold her property to Oscar who has used it for commercial purpose. Legal issues Covenants A covenant creates legal obligations on the parties to which it imputes liability. Defined as a legal promise, it exposes the promisor to liability as described by the covenant’s terms. Though covenants are considerably similar to contractual agr eements, they do not have to be necessarily supported by consideration. As a result, covenants are regulated by common law and doctrines of equity from different perspectives. In cases where consideration supports the promisors’ intentions, covenants are enforceable under both common law and equity.1 However, law lacks authority over covenants made without consideration. The general principle of covenants is to restrict the use of a piece of land in a given way and once a covenant is made, a landowner looses rights over the land as prescribed by the covenant. Similarly, covenants that have been made over a piece of land bind subsequent owners of the land even though they were not part of the covenant. This general rule can however be exempted by express provisions of individual covenants.2 In determining liability of parties to covenants, the courts applies either or both common law and the doctrines of equity as discussed bellow Covenants under equity Benefits Running covena nts under equity is based on the principles of benefits and burden on rights over pieces of land. Benefits with respect to restrictive covenants can be derived from either, annexation, assignment of the benefits or through building scheme approach. Under the doctrine of annexation, that either can be expressed by the original parties to a covenant or can be implied by statutes, the terms of the restrictive covenants are deemed to bind successive owners of land. This means that a landowner at a particular time is liable for breach of terms of a covenant over the land irrespective of the fact that the timely owner was not part of the covenant. Express annexation was observed in the case of Newton Abbot Co-operative Society v Williamson & Treadgold [1952] Ch 2863

Some People Prefer Get Up Early Essay Example for Free

Some People Prefer Get Up Early Essay I prefer get up early Some people prefer to get up early in the morning and start the days work. Others prefer to get up later in the day and work until late at night. Which do you prefer? in my view, some people want to get up early in the morning and start the days work in the hotel and some get up later in the day and start to work late at night in the night market. I prefer the first choice due to my status as a student. My cousin Pretty is a receptionist on day shift in the Diamond Hotel. To illustrate, she has to wake herself up at 4 am to cook food for breakfast because she must be at work at 7 am. Moreover, she does not have much time to watch TV or listen to the radio. She decides to share time between bathing and eating for breakfast make-up which is important for people working as receptionists in the hotel. Doing this job has an effect on her sleeping habit. She spends only five hours getting some sleep which normally takes eight hour on average. My aunt, Ann, is a street vendor who sells many things ranging from beef, pork and vegetables. To be specific, she wakes up at 2 pm to prepare goods ready before the beginning of the night market around 8 pm. Her son helps carry goods and put up a selling stall. After midnight, she and her son have to clear away the selling stall for tomorrow. This work causes her to have no time to raise and talk to her son. I study in a school because I have to take care of my dog. In this case, I have much time after work to care for her. I always take her to a park and have a walk and have dinner almost every day. The reason I can do these things is that I have the days school; therefore, I have a good opportunity to play with my dog . Getting up in the morning or later at night is a choice depending on different circumstances. The job is one of the most important indicators influencing your getting up early or late every day. For me, it affects my decision on bringing up my lovely dog.

Scientific Knowledge Not Like Other Forms Of Knowledge

Scientific Knowledge Not Like Other Forms Of Knowledge The argument that science possesses some inherent features not possessed by other disciplines, thus making scientific knowledge distinct from other forms of knowledge has long been debated by philosophers of science. Instinctively, when questioned, the layman may propose that what distinguishes scientific knowledge from other disciplines are the fundamental principles of scientific experimentation, hypothesis testing and theory construction and that the aim of science is ultimately to understand, explain and consequently predict the world in which we inhabit. However, can scientific knowledge really be distinguished from other forms of knowledge on the basis of these features alone? The nature of philosophy of science is to determine what constitutes a science, therefore what common feature all the disciplines purporting to fall under the umbrella of science share that makes them a distinctive form of knowledge. The purpose of this paper is to examine scientific knowledge and compare it with other forms of knowledge in terms of the methodologies they employ, and the rational behind the knowledge. As Okasha (2002) articulated, it is implausible to argue that scientific knowledge is distinct from other forms of knowledge purely on the basis that the aim of science is to comprehend and explain worldly phenomena since this aim is surely shared by all disciplines. Intuitively, one might argue that scientific knowledge can be demarcated from other disciplines by the methodology utilised by scientists to progress scientific explanation, which predominantly resides in the implementation of empirical investigation, theory construction and hypothesis testing. However, as Haack (2003) highlighted, controlled experiments, for example, often thought of as distinctive of the sciences, are not utilised by all scientists, nor are they only utilised by scientists. Whilst astronomers and evolutionary theorists rely on observational methods rather than empirical testing, it is arguable that people such as mechanics and plumbers do utilise methods more akin to the standard scientific means. In f act, as Haack (2003) asserted, what distinguishes science from other disciplines is not that science relies on a distinct methodology, but rather that scientists have merely extended and refined the resources utilised by ordinary people in everyday empirical inquiry, of which we all partake in. In concurrence, Sokal (2008) emphasised that the use of the term science should therefore not be limited to the natural sciences but should include investigations aimed at acquiring accurate knowledge of factual matters relating to any aspect of the world by using rational empirical methods analogous to those routinely employed in the natural sciences. This supports the notion proposed by Huxley that the man of science simply uses with scrupulous exactness the method of which we all habitually and at every minute use carelessly. All empirical inquirers, whether they be molecular biologists, sociologists, historians or detectives, make informed conjectures about the possible explanation of the phenomena that concerns them, examine how well these conjectures stand up to evidence they already have and any further evidence they can obtain and then use their judgement to determine whether to continue to support their original conjecture, modify or reject it. Hence, scientific knowledge cannot be distinguished from other forms of knowledge on the basis of the methodology that it employs since science is not in possession of a special method of inquiry unavailable to historians or detectives or indeed the layman. The methods of certain scientific endeavours may be more refined and exact than for other forms of investigations, however, as Sokal (2008) emphasised, methods of inquiry must be adapted to the subject matter at hand. The underlying principles of scientific inquiry as opposed to other rational inquiry that relies on empirical methods are ultimately the same. What then can distinguish scientific knowledge from alternative types of knowledge? Popper (1972) made a strong case for the notion that whilst some empirical testing conducted in science or indeed in other forms of rational inquiry is genuinely empirical, some disciplines purporting to fall under the umbrella of science rely on methods that are arguably non-empirical or even irrational and pseudo-empirical and that whilst they utilise methods which appeal to observation and experimentation, nevertheless they do not meet the scientific standards. Popper (1972) highlighted cases of supposed pseudo-scientific theories, such as Freuds psychoanalysis theory and Alders individual psychology theory as providing evidence for this stance, arguing that they had more in common with myths than with science whilst seemingly possessing strong explanatory powers. He argued that the fact that any behaviour observed could be explained by these theories, although used to bolster credibility for the t heories, was in fact their biggest weakness since no conceivable behaviour could contradict them and therefore the theories were non-testable and ultimately non-falsifiable. He argued that it is easy to obtain confirmations for any theory if we seek confirmations and that confirming evidence should not count except when it is the result of a genuine test of the theory which means that it can be presented as a serious but unsuccessful attempt to falsify the theory. Popper emphasised that whilst the procedure of making a theory such as Freuds psychoanalysis theory compatible with any possible course of events is always possible, and the theory can be rescued from refutation, the price is that its scientific status is significantly reduced. Significantly, however, Popper was not saying that non-falsifiable theories and therefore knowledge based on non-falsifiable claims do not have significance or their place. Rather, that many of the non-testable theories such as the psychoanalytical or individual psychology approaches to human understanding are analogous with myths, and historically nearly all scientific theories have been borne out of myths therefore a myth may contain important anticipations of science theories. Thus, if a theory is found to be non-scientific or metaphysical as it cannot be falsified it cannot be labelled as insignificant in terms of its value to knowledge but it cannot claim to be supported by empirical evidence in a scientific sense. Therefore, religion, whilst not falsifiable since it is not possible to prove whether God exists, is still a valuable discipline. One caveat to Poppers (1972) criterion of demarcation however, expressed by Okasha (2002) is that whilst Popper criticised, for example, Marxists for explaining away data that appeared to conflict with their theories, rather than accepting that the theories had been refuted, it would seem that this procedure may be routinely used in the field of science. For example, Adams and Leverrier in 1846, determined the existence and location of the planet Neptune by utilising Newtons theory of gravity despite the fact that it had made an incorrect prediction about the orbit of Uranus and had therefore been falsified. Rather than concluding that Newtons theory was completely inaccurate, they continued to advocate the theory and attempted to explain away the conflicting observations regarding Uranus by postulating a new planet, thus demonstrating that even falsified theories can lead to important scientific discoveries. Hence, whilst Poppers argument is initially strong it is somewhat flawed. I t is still essential for scientific knowledge to be based on evidence that has been stringently tested against a clearly defined set of principles, which arguably makes scientific knowledge distinct from other knowledge such as theological knowledge that is not based on such stringent evidence, however scientific knowledge and other forms of knowledge cannot be distinguished purely on the bases of whether the theories they originate from are falsifiable or not since some scientific theories when falsified are still utilised to progress knowledge. Therefore, in terms of science and religion, it is possible to distinguish between the two in terms of the methods of study and how knowledge is acquired, i.e. knowledge derived from empirical testing as opposed to personal beliefs, however it is not possible to distinguish between these two knowledge bases on the fact that scientific knowledge can be falsified whereas religious beliefs cannot since not all scientific knowledge can be. The process of reasoning on which scientific knowledge is based can also be compared with the reasoning behind other forms of knowledge. As Okaska (2002) articulated, scientific knowledge is largely based upon the process of inductive reasoning whereby scientists move from premisses about objects they have examined to conclusions about objects they have not examined. An example of this would be found in the study of Downs Syndrome, in which geneticists have established that sufferers have 47 chromosomes instead of the normal 46. In order to determine this, a large number of sufferers have been examined and in each case the additional chromosome has been found. Therefore, it has been concluded that having this additional chromosome causes Downs Syndrome. However, this is an inductive inference as not all Downs Syndrome sufferers have been tested for the chromosome and therefore the geneticists have moved from the premises about the sufferers they have examined to conclusions about suf ferers they have not examined. It is possible that another explanation could be equally plausible. Scientists heavily rely on inductive reasoning wherever they move from limited data to a more general conclusion. It is arguable that other forms of knowledge as well as scientific forms of knowledge are largely based on inductive reasoning. In fact, we use inductive reasoning in everyday life and our common sense is built on inductive reasoning as highlighted by Haack (2003). However, there are forms of knowledge which do not rely on inductive reasoning, namely religion and theology. According to Haack (2003), unlike religion, science is not primarily a body of belief, but rather a federation of kinds of inquiry. Scientific inquiry relies on experience and reasoning and the sciences have developed many ways to extend the senses and enhance our powers of reasoning but they require no additional kinds of evidential resource beyond these, which are also the resources on which everyday empirical inquiry depends. Religion, on the other hand, is not primarily a kind of inquiry but a body of belief based on personal commitment. Unlike religion, theology is a form of inquiry. Unlike scientific inquiry however theology welcomes and indeed seeks supernatural explanations, explanations in terms of Gods making things so. Furthermore theology usually calls on evidential resources beyond sensory experience and reasoning and most importantly on religious experience and the authority of revealed texts. As Sokal (2008) highlighted, unlike scientific reasoning that is based on facts, theological reasoning stems from the notion that the holy scriptures provide the answers to life and when asked how it can be known that this evidence is accurate, the answer given is because the holy scriptures say it is. Thus theology is subject to circular reasoning and so unlike scientific inquiry; according to Haack (2003) theological inquiry is discontinuous with everyday empirical inquiry both in the kinds of explanations in which is traffics and in the kinds of evidential resource or method on which it calls. However, debate looms large over the nature of inductive reasoning, and whether in fact it is merely a form of circular reasoning itself. Hume (1739) argued that induction cannot be rationally justified at all since it invokes the uniformity of nature which is the assumption that unexamined objects will be similar to examined objects. According to this we cannot assume that past experiences will be a reliable guide to the future and to argue that induction is trustworthy because it has worked up until now is to reason in an inductive manner. The uniformity of nature cannot be tested empirically either since this would require inductive reasoning. Hume emphasised that our inductive inferences rest on an assumption about the world for which we have no good grounds and therefore postulated that our confidence in induction is just blind faith. Therefore, arguably if this were the case then science is like religion and theology after all in that it is based on reasoning that can never be proved. However, there are many caveats to Humes theory. As Strawson emphasised, induction is so fundamental to how we think and reason that it is no the sort of thing that should and could be justified as induction is one of the standards we use to decide whether claims about the world are justified. Furthermore, the notion of probability would suggest that there is weight in our inductive reasoning, and therefore since scientific knowledge is founded on objective empirical evidence, it is arguable that the reasoning behind science is more trustworthy that that of religion which is subjective in nature. In conclusion, intuitively scientific knowledge is a distinctive form of knowledge; however, under closer examination it is evident that similarities do exist. The reasoning behind predominantly all scientific knowledge, like the majority of other disciplines and our everyday inquiry, is inductive in nature, which raises the question as to whether any scientific knowledge can ever be proven. Furthermore, whilst science depends on the scientific method of experimentation, theory construction and hypothesis testing, as Haack (2003) emphasised, these methods are by no means exclusive to science. Rather, scientific inquiry should be seen as continuous with everyday inquiry, although somewhat more refined and other disciplines should be equally able to utilise the scientific method. Whilst methodology may differ between disciplines, the underlying concept that the inquiry must be rational for the knowledge obtained to be credible is inherent in most disciplines akin with science. As Chalm ers (1999) argued, there is a false assumption that there is a universal scientific method to which all forms of knowledge should conform however as Feyerabend (1975) argued, defenders of science typically judge it to be superior to other forms of knowledge without adequately investigating these other forms. He postulated that there can never be a decisive argument in favour or science over other forms of knowledge that are incommensurable with it and that if scientific knowledge is to be compared with other forms of knowledge then it will be necessary to investigate the nature, aims and methods of science and those other forms of knowledge by utilising methods such as by studying historical texts, records, original papers, letters, private conversations and so on, rather than simply by utilising scientific methods. In concurrence with Haack (2003) and Sokal (2008), Chalmers (1999) also emphasised that other forms of knowledge should not conform to the rules of logic stipulated by s cience and therefore pseudo-science and disciplines such as Marxism should not be rejected as implausible on the grounds that they do not conform to the preconceived notion of the scientific method. CONCLUSION: In conclusion, intuitively scientific knowledge is a distinctive form of knowledge; however, under closer examination similarities exist. The reasoning behind predominantly all scientific knowledge, like the majority of other disciplines and our everyday inquiry, is inductive in nature. Furthermore, whilst science depends on experimentation, theory construction and hypothesis testing, as Haack (2003) emphasised, these methods are by no means exclusive to science. Scientific inquiry is seemingly continuous with everyday inquiry, although somewhat more refined. Whilst methodology may differ between disciplines and some theories may be more testable than others, the underlying concept that the inquiry must be rational for the knowledge obtained to be credible is inherent in most disciplines akin with science.

Heart Of Darkness And Apocolypse Now : Analysis Of Book and Movie :: essays research papers fc

Heart of Darkness and Apocolypse Now : analysis of book&movie Heart of Darkness and Apocalypse Now Inherent inside every human soul is a savage evil side that remains repressed by society. Often this evil side breaks out during times of isolation from our culture, and whenever one culture confronts another. Joseph Conrad's book, The Heart of Darkness and Francis Coppola's movie, Apocalypse Now are both stories about Man's journey into his self, and the discoveries to be made there. They are also about Man confronting his fears of failure, insanity, death, and cultural contamination. Heart of Darkness is about a man named Marlo telling of a trip he took into Africa to find a man named Kurtz for a company. During Marlow's mission to find Kurtz, he is also trying to find himself. He, like Kurtz had good intentions upon entering the Congo. Conrad tries to show us that Marlow is what Kurtz had been, and Kurtz is what Marlow could become. Every human has a little of Marlow and Kurtz in them. Along the trip into the wilderness, they discover their true selves through contact with savage natives. As Marlow ventures further up the Congo, he feels like he is traveling back through time. He sees the unsettled wilderness and can feel the darkness of it's solitude. Marlow comes across simpler cannibalistic cultures along the banks. The deeper into the jungle he goes, the more regressive the inhabitants seem. Kurtz had lived in the Congo, and was separated from his own culture for quite some time. He had once been considered an honorable man, but the jungle changed him greatly. Here, secluded from the rest of his own society, he discovered his evil side and became corrupted by his power and solitude. Marlow tells us about the Ivory that Kurtz kept as his own, and that he had no restraint, and was " a tree swayed by the wind." (Conrad 209) Marlow mentions the human heads displayed on posts that "showed that Mr. Kurtz lacked restraint in the gratification of his various lusts." (Conrad, 220) Conrad also tells us "his†¦ nerves went wrong, and ca used him to preside at certain midnight dances ending with unspeakable rights, which†¦ were offered up to him," (Conrad, 208) meaning that Kurtz went insane and allowed himself to be worshipped as a god. It appears that while Kurtz had been isolated from his culture, he had become corrupted by this violent native culture, and allowed his evil side to control him.

Changing face of Indian villages Essay

India is a land of villages. It is said that real India lives in villages. About seventy per cent of its population lives in villages. India is undergoing revolutionary changes. Its villages are not untouched by those changes. The changes are reflected in every walk of life. These changes have been brought by various agents. These include science, technology, and spread of education, advent of media in rural areas, industrialisation, urbanisation and migration. Hence the lifestyle, attitude and thinking have changed greatly in rural India. In fact these factors have combined to change the ritualistic rural society into a dynamic society. Traditionally, Hindu society has been caste ridden. Caste-based division has been prominently visible in rural India. The people of upper caste treated themselves superior to the people of lower caste. Discrimination against them was a commonplace event. People of upper caste did not eat or drink anything even touched by the lower caste people. Even they were not allowed to take water from the well used by the upper caste people. They are not allowed entrance in temples. Such unjust distinction based on caste, colour and community was widely prevalent in Indian society. But things are rapidly changing now. People do not care tor any such distinction. There is an interdependence existence in society. There is a close interaction of people of different castes, creeds and religions, among them for various purposes. The outlook of the villagers has undergone sea change. They have begun to see things in broader context. This is a good sign. The access of media has brought big changes in their life. Now they have realised the importance of education. They no longer hold back their girls from going to schools and colleges. They have begun to come out of the four walls of their homes. They have started sharing responsibility with their male counterpart. Naturally, it has a positive impact on society. Agriculture, which is the mainstay of rural economy, is also being influenced  by the winds of changes sweeping across various walks of life. It is no longer left to the mercy of Nature. The agrarian reforms, increasing application of science and technology are bringing sea changes in the faces of villages. Availability of safe drinking water and electricity has made the life of the villagers easier and comfortable. Mass media has also contributed a lot to change the life of the villages. Now rituals and superstitions have begun fading away. People have begun to see things in the light of reason and logic. There is a great awakening in the villagers. They are now politically and economically aware and sound. There is no longer casteism in rural society. These changes are likely to have good impact on overall progress of India.